Compliance and Feedback

At Theobald Associates, we are keen to ensure that all of our clients receive the best possible service levels and attention at all times. Accordingly, we are keen to receive feedback from clients and would actively encourage you to do so, either through communicating with your key contact within the practice or by email to our Principal (btheobald@theobaldassociates.com).

In the event that at any point a client is unhappy with the service provided, we have a Complaints procedure and policy which is able to be accessed below and would welcome your participation in that as we work to find a successful conclusion to any concerns.

Theobald Associates Client Complaints Procedure Form

In addition, in many circumstances, you may have an ability to refer matters to the Legal Ombudsman and/or Solicitors Regulation Authority. Links to each of these institutions are set out below.

Solicitors Regulation Authority https://www.sra.org.uk/consumers/problems/

Legal Ombudsman https://www.legalombudsman.org.uk/

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint; and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

The contact details for the Legal Ombudsman are as follows: